Comments on: A Management Checklist: 10 Essentials for Exceptional Customer Service

By: Erica Hutchinson

Erica Hutchinson — Wed, 03 Feb 2010 02:02:22 +0000

The idea of empowerment brought up in point #5 really stood out to me. Anytime I’ve been treated to exceptional customer service, it’s an affirmation – I know I’m spending my money at the right place. When a company provides outstanding customer service, it’s a way of proving to me that they are deserving of my loyalty – and that they appreciate it. The feeling of empowerment that comes from knowing you’re valued and appreciated is a powerful one. It makes perfect sense: if your employees aren’t empowered, your customers aren’t either.

By: rjoy

rjoy — Thu, 28 Jan 2010 15:27:08 +0000

Customer care is as worthy of defined processes and scheduled examination as marketing or any other activity. These 10 points would make an excellent agenda for an initial audit and exploration of any company’s customer service approach.

By: Jim Lukens

Jim Lukens — Wed, 27 Jan 2010 22:50:52 +0000

Couple Servant Leadership with interactive, authentic customer service and you’ve got a great start to your process.

By: Rex Bell

Rex Bell — Wed, 27 Jan 2010 18:11:46 +0000

Excellent Blog. Great ideas and concepts. I don’t understand why more businesses don’t practice these steps. The Airline industry could use every one of these and probably improve their image and business. Customer service has and always will be the key to success. Thanks DW.